Privacy Policy
PRIVACY POLICY
wave-travelers.com Last updated: July 1, 2026
At wave-travelers.com (“we,” “us,” “our,” “the Agency”), we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and services.
1. INFORMATION WE COLLECT
1.1 Information you provide directly:
Contact information: Name, email address, phone number.
Travel information: Passenger names, dates of birth, passport numbers, travel preferences.
Payment information: Credit/debit card details (processed securely by our payment providers).
Account information: Username, password (if you create an account).
Communications: Records of correspondence if you contact us.
1.2 Information we collect automatically:
Usage data: Pages visited, time on site, links clicked.
Device data: Device type, operating system, browser type.
Location data: IP address, approximate geographical location.
Cookies and similar technologies: See our Cookie Policy.
1.3 Information from third parties:
Data from travel service providers (airlines, hotels).
Data from credit agencies for identity verification and fraud prevention.
Social media data if you choose to connect through these platforms.
2. HOW WE USE YOUR INFORMATION
2.1 We use your information to:
Process and manage your travel bookings.
Communicate with you regarding your bookings, changes, or cancellations.
Provide customer service and support.
Process payments and prevent fraud.
Personalize your experience on our website.
Send promotional offers and newsletters (only with your consent).
Comply with legal and regulatory obligations.
Improve our services and develop new products.
2.2 Legal basis for processing:
Performance of a contract: To process your bookings and provide our services.
Consent: To send you direct marketing (you may withdraw your consent at any time).
Legitimate interests: To prevent fraud, improve our services, and protect our legal rights.
Legal obligation: To comply with tax, accounting, and regulatory requirements.
3. SHARING AND DISCLOSURE OF INFORMATION
3.1 We may share your information with:
Travel service providers: Airlines, hotels, car rental companies, and other providers necessary to fulfill your bookings.
Payment providers: Duffel Payments, Stripe, and other payment processors to facilitate transactions.
Technology providers: Hosting services, data analysis, email marketing, and customer support.
Government authorities: When required by law, regulation, or legal process.
Professional advisors: Lawyers, accountants, and auditors.
3.2 We do not sell your personal information to third parties.
3.3 International transfers: Your information may be transferred to and processed in countries other than your own, including the United States. We ensure that appropriate safeguards are in place to protect your information.
4. DATA SECURITY
4.1 We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction, including:
SSL/TLS encryption for all data transmissions.
Secure data storage with restricted access.
Tokenization of payment data (we never store full card numbers).
Two-factor authentication for administrator accounts.
Regular security monitoring and vulnerability testing.
4.2 However, no method of transmission over the Internet or electronic storage is 100% secure. Although we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
5. DATA RETENTION
5.1 We retain your personal information only for as long as necessary for the purposes for which it was collected, including:
Booking data: 7 years after your last trip (to comply with tax and accounting obligations).
Marketing data: Until you withdraw your consent.
Account data: As long as your account is active + 2 years after inactivity.
Browsing data: 13 months (for analysis).
5.2 After these periods, we securely delete or anonymize your data.
6. YOUR RIGHTS
6.1 Depending on your location, you may have the following rights regarding your personal data:
Right of access: Request a copy of the personal information we hold about you.
Right to rectification: Request the correction of inaccurate or incomplete data.
Right to erasure: Request the deletion of your personal data (subject to certain legal exceptions).
Right to data portability: Receive your data in a structured and commonly used format.
Right to restriction: Request that we restrict the processing of your data.
Right to object: Object to the processing of your data for direct marketing.
Right to withdraw consent: At any time, where processing is based on consent.
6.2 Exercising your rights: To exercise any of these rights, contact us at privacy@wave-travelers.com. We will respond to your request within 30 days. 6.3 Right to lodge a complaint: If you believe that the processing of your personal data violates the law, you have the right to lodge a complaint with the competent data protection authority.
7. COOKIES AND SIMILAR TECHNOLOGIES
7.1 We use cookies and similar technologies to improve your experience, analyze site usage, and personalize content. For more information, please see our Cookie Policy.
8. MINORS
8.1 Our services are not directed to individuals under 18 years of age. We do not intentionally collect personal information from minors. If we become aware that we have collected personal data from a minor without verified parental consent, we will take steps to delete that information.
9. CHANGES TO THIS POLICY
9.1 We may update this Privacy Policy periodically. We will notify you of any changes by posting the new Policy on this page and updating the “Last updated” date. 9.2 We recommend that you review this Policy periodically for any changes. Changes are effective when they are posted on this page.
10. CONTACT
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Email: contact@wave-travelers.com
Phone: +1815993-7314
Address: 375 Avenue University, Toronto, ON M5G 2J5, Canada
