Privacy Policy
PRIVACY POLICY
wave-travelers.com Last updated: July 1, 2026
At Wave Travelers (wave-travelers.com), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our travel booking services.
1. INFORMATION WE COLLECT
We collect information that identifies, relates to, or could reasonably be linked with you (“Personal Data”). This includes:
Contact & Identity Information: Full name, email address, phone number, physical address, date of birth, and gender.
Travel & Identification Details: Passport numbers, TSA PreCheck / Known Traveler numbers, emergency contacts, passenger details, and flight/hotel preferences.
Payment Information: Credit/debit card numbers, billing addresses, and payment transaction details. (Note: Payment processing is handled securely by PCI-DSS compliant third-party payment gateways; we do not store full card numbers on our servers).
Technical & Usage Data: IP address, browser type, device information, operating system, pages visited, and cookies/tracking data when you navigate our site.
2. HOW WE USE YOUR INFORMATION
We use your personal data for the following legitimate business purposes:
Booking Fulfillment: Processing, confirming, and managing your flight reservations (via Duffel and operating airlines) and hotel bookings.
Customer Support: Communicating with you regarding booking confirmations, itinerary updates, schedule changes, and customer service requests.
Payment Processing: Facilitating transactions and preventing fraudulent activity.
Legal & Regulatory Compliance: Complying with applicable U.S. federal and state laws, tax obligations, border control, and government travel security regulations.
Marketing & Communications: Sending promotional offers, newsletters, and travel updates (only where permitted by law, and you can opt out at any time).
3. SHARING AND DISCLOSURE OF INFORMATION
We do not sell your personal data to third parties. However, to complete your travel requests, we share your information with trusted partners:
Travel Suppliers & API Partners: We transmit required traveler information to airlines, hotel providers, and API aggregators (such as Duffel) strictly to issue tickets, secure room reservations, and manage your itinerary.
Service Providers: Third-party vendors who assist with payment processing, data analysis, customer service, email distribution, and web hosting.
Legal Obligations: When required by law, subpoena, or government order (e.g., U.S. Department of Homeland Security, TSA, or law enforcement authorities).
4. STATE-SPECIFIC U.S. PRIVACY RIGHS
If you are a resident of certain U.S. states (including California, Virginia, Colorado, Connecticut, or Utah), you may have specific statutory rights regarding your personal information under applicable state laws (e.g., CCPA / CPRA):
Right to Know / Access: You have the right to request details about the categories and specific pieces of personal information we have collected about you.
Right to Delete: You have the right to request the deletion of your personal data, subject to certain legal exceptions (e.g., maintaining records required for legal or financial audits).
Right to Correct: You may request that we rectify inaccurate personal information.
Right to Opt-Out of Sale/Sharing: Wave Travelers does not sell your personal information for monetary value. We only share data with travel service providers to fulfill your bookings.
Non-Discrimination: We will never discriminate against you for exercising your privacy rights.
To exercise any of these rights, please submit a request to: support@wave-travelers.com.
5. DATA SECURITY & RETENTION
We implement reasonable technical, administrative, and physical security measures to protect your personal data against unauthorized access, loss, or misuse. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, satisfy accounting/legal requirements, or resolve disputes.
6. COOKIES & TRACKING TECHNOLOGIES
We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze site traffic, and remember your preferences. You can manage your cookie preferences through your web browser settings.
7. THIRD-PARTY LINKS
Our website may contain links to third-party websites (such as airlines, hotel brands, or travel partners). We are not responsible for the privacy practices or content of those external sites. We encourage you to review their respective privacy policies.
8. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our platform after updates constitutes acceptance of the revised policy.
9. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: support@wave-travelers.com
Website: https://wave-travelers.com